Telephone Service and Special Access Codes


The National Security Group uses a modified Automated Call Distribution configuration to service both Agents and PolicyHolders.



After reaching our initial "Thank you for calling the National Security Group..." greeting, you can dial a specific extension for the individual with whom you wish to speak, dial "0" for our switchboard, or use one of the following Special Access Codes for routing your call to the next available representative in a specific department.



Property & Casualty
(National Security Fire & Casualty & Omega One)

Department Action Special Access
Codes
Policy Service Leave message (day & night) 5111
Policy Service Speak with any representative (day only) 5112

Claims Leave message (day & night) 5121
Claims Speak with any representative (day only) 5122

Underwriting Leave message regarding new Binder submission
(day & night)		 5131
Underwriting Leave message regarding already submitted Binder
(day & night)		 5132
Underwriting Speak with any representative (day only) 5133


Life & Health
(National Security Insurance Company)

Department Action Special Access
Codes
Cust. Service Leave message (day & night) 6111
Cust. Service Speak with any representative (day only) 6112

Claims Leave message (day & night) 6121
Claims Speak with any representative (day only) 0

Underwriting Leave message (day & night) 6131
Underwriting Speak with any representative (day only) 0

Note: "Day" refers to workday hours (7:30 AM to 5:00 PM, Monday thru Thursday; and 7:30 AM to 1:00 PM on Friday). "Night" refers to our non-work hours. All times listed are Central Time.