Telephone Service and Special Access Codes
The National Security Group uses a modified Automated Call Distribution configuration to service both Agents and PolicyHolders.
After reaching our initial "Thank you for calling the National Security Group..." greeting, you can dial a specific extension for the individual with whom you wish to speak, dial "0" for our switchboard, or use one of the following Special Access Codes for routing your call to the next available representative in a specific department.
Property & Casualty
(National Security Fire & Casualty & Omega One)
| Department |
Action |
Special Access
Codes |
| Policy Service |
Leave message (day & night) |
5111 |
| Policy Service |
Speak with any representative (day only) |
5112 |
|
|
|
| Claims |
Leave message (day & night) |
5121 |
| Claims |
Speak with any representative (day only) |
5122 |
|
|
|
| Underwriting |
Leave message regarding new Binder submission
(day & night) |
5131 |
| Underwriting |
Leave message regarding already submitted Binder
(day & night) |
5132 |
| Underwriting |
Speak with any representative (day only) |
5133 |
Life & Health
(National Security Insurance Company)
|
Department |
Action |
Special Access
Codes |
| Cust. Service |
Leave message (day & night) |
6111 |
| Cust. Service |
Speak with any representative (day only) |
6112 |
|
|
|
| Claims |
Leave message (day & night) |
6121 |
| Claims |
Speak with any representative (day only) |
0 |
|
|
|
| Underwriting |
Leave message (day & night) |
6131 |
| Underwriting |
Speak with any representative (day only) |
0 |
Note: "Day" refers to workday hours (7:30 AM to 5:00 PM, Monday thru Thursday; and 7:30 AM to 1:00 PM on Friday). "Night" refers to our non-work hours. All times listed
are Central Time.